Digital Marketing Blog

How non-profits in Australia responded to #BlackLivesMatter

I’ve been following the #BlackLivesMatter movement closely. Racism is such a BIG, confronting, ugly issue that works as an undercurrent to thwart us in so many of the causes I work on.

I'm white. I'm trying to stand back and let people of colour speak for themselves and set the agenda. I'm listening and learning. I'm watching with quite a range of emotions - helplessness, anger, inadequacy, disgust, discomfort and disbelief.

As an ally I’ve participated in our local Australian #BlackLivesMatter movement, led by the Traditional Owners of our country....

Should you allow your monthly donors to cancel online?

You let your donors cancel when they call you – why shouldn’t they be able to do that same action online?

I like to think that I challenge the status quo more than I accept it. I know this to be true in many areas of my life – in fundraising, in our society’s gender-based stereotypes, in how I live, where I live and how I run my business. But in this instance – the options we give our donors when they want to cancel their monthly donation - I have been guilty of accepting the status quo, without challenging...

When you get a perfect storm for digital donations

One of my Kiwi charities shared a case study of a UK community fundraising campaign that was bringing in digital donations in droves.

It's a great campaign "Run for Heroes" to raise money for NHS staff in the UK who are struggling under the weight of COVID-19.

What makes it even better is that it was a stroke of inspiration from a woman who went out for a run, observed other people doing the same thing around her and had an idea about how to drive digital donations for the NHS frontline workers.

When my charity put it...

Actionable SEO Insights: Winning With Content

So, you wanna win with content, huh? Great! So many orgs push their budget into paid advertising – SEM or social. Don’t get me wrong, they are telling great stories and sharing great content on these channels. But they are missing out on optimising they’re wonderful content through something that converts better quality, and they don’t even have to pay for – SEO.

Shanelle banged on about this in our SEO: Winning with Content Seminar back in March. You can re-watch the presentation if you couldn’t attend (thanks, Covid-19). But the general gist was:

We gave...

Should charities treat their monthly donors more like subscribers?

charities need to improve retention of monthly donorsI want to talk about the similarities (and differences) between the experiences and expectations of people that sign up to a subscription and people that make a monthly donation to a charity.

  • both selected your organisation or product because they believed it matched with their interests and/ or needs the best
  • both sign up because they want to (voluntarily)
  • both pay a monthly amount that is debited from their account

Bold Messaging for Charity Campaigns

*N.B. The above image from ActionAid is one of the concepts we put forward - it's not what they decided to go with. But I love the sentiment 🙂

I’m a marketeer, so I love nothing more than clever copy and an ad or message that gets straight into the heart of the target audience.

So when Action Aid asked me to “go harder” with bolder language that stepped (a bit) outside their brand voice, I was thrilled.

Brave Marketing and Communications for Charities


In the charity space we have to be very...

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