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You can never test too much

Shanelle Newton Clapham

Posted on June 20th, 2013

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Yesterday should have been a great day for me and my business, but alas it wasn’t to be.

 

The weeks of preparation in the lead up

At the beginning of June I sat down and spent 8 hours planning, writing and creating Parachute Digital’s email onboarding strategy. What that means is when I have a new prospect that I want to encourage to subscribe to my email list, or a new person organically signs up for our email communications, it is the journey that we take them on over the coming weeks. A person is most engaged with your brand at the first point of action. The first 2 weeks after somebody signs up for an email list are crucial. These first 2 weeks is where you have to establish your credibility

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Categories: Email marketing, Website Testing

Tagged: digital strategy, email marketing, testing

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Digital communication fragmentation

Shanelle Newton Clapham

Posted on June 18th, 2013

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So many different digital communication channels

How many of these methods of communication do you use with your friends and family every day?

Last week a friend complained to me that I hadn’t got back to her after she left me a message. I couldn’t recall the message, as those who know me know that I particularly value consideration and courtesy and getting back to people in a timely manner is important to me.

 

So I asked, did you send me the message via Skype, or LinkedIn? On Facebook or in Twitter? On my voicemail or in a text message. Was it an email, and if so, which email address did you send it to?

 

And they couldn’t remember either.

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Categories: Digital Strategy

Tagged: digital communications, online audience by channel

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Digital best practice – do it right the first time

Shanelle Newton Clapham

Posted on May 20th, 2013

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Digital best practice

You can’t build trust with your customers by only playing lip service to digital best practice

As I’ve said repeatedly in this blog, I believe that a successful digital marketing strategy requires integrating your online marketing with your offline marketing. However, there are of course a few digital elements that must be implemented correctly to ensure success.

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Categories: Digital Strategy, eCommerce, Fundraising, Privacy and Security

Tagged: best practice, optimisation, user experience

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Analysing how your users behave online

Shanelle Newton Clapham

Posted on May 15th, 2013

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Website data analysis allows us to track our users behaviour online

Web analytics can tell us a lot about how our users behave online. This helps us to improve our online experiences.

The first thing I do when I start working with a new client is get my hands on every piece of digital data they have. I want to see all of their website analytics. I want to see their email reports. I want to see their mobile app downloads and usage. I want to know how they rank in search engines (particularly Google – because they have 95% market share in Australia) and what they’re paying as a cost per click in paid search. But most of all I want to see the revenue and conversion data. The hard part is then aligning the online data to the offline data.

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Categories: Data, Data management and segmentation, eCommerce

Tagged: behavioural analysis, data analysis, data segmentation

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Excuses for being slow to invest in digital marketing

Shanelle Newton Clapham

Posted on May 13th, 2013

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Living in 2013, your personal life must have been blessed by technology. I imagine that you’re very attached to your electricity, and thus your heating, cooling, television, radio, computer and mobile phone. I’m sure that you feel the internet has enriched your life, making it easier for you to manage your daily household actions.

Slow to invest in digital marketing and advertising

Business people make too many excuses about why they’ve been slow to take up digital marketing and advertising.

Do you remember how unfair it seemed to have to spend your lunch break standing in line at the bank? Or how long it took

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Categories: Blogging

Tagged: digital marketing consultant, digital marketing strategies

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Why I’m writing a book on Digital Fundraising

Shanelle Newton Clapham

Posted on May 10th, 2013

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I believe that there is no excuse for a bad online experience. Yet too many large national and multi-national organisations have appalling websites, no mobile site and lack-luster digital profiles. Charities and not for profits love to cry poor and say that they don’t have the money or resources to put into digital fundraising. But I know from personal experience that many of these organisations have millions of dollars in their fundraising budgets, they simplechoose not to spend it online.

Reasons why not for profits have been slow to adopt Digital fundraising
There are many diverse reasons why charities have been slow to invest in digital fundraising, I can speculate on a few. Reluctance to divert efforts and budget away from tried and true channels such as

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Categories: Fundraising

Tagged: digital fundraising, internet fundraising, online fundraising

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Digital fundraising fundamentals – My personal point of view

Shanelle Newton Clapham

Posted on May 9th, 2013

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digital fundraising contributes to the social good

I want to be part of a global community who is trying to make the world a better place.

The difference between digital fundraising & digital marketing

 

While digital fundraising and digital marketing are incredibly similar in their execution and format, I believe that the messaging and strategies differ greatly, as does the audience motivation and intent. For me, digital fundraising strategies should be centred around the values of gratitude, contribution, community, a better future and most importantly, feeling good.

 

While digital marketing, at its core, is about changing people’s behaviour and convincing them that they need what you’re selling. Digital fundraising has a deeper human element. Digital fundraising taps into our basic human needs – for love, safety and contribution. 

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Categories: Fundraising

Tagged: digital fundraising

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Mobile Makes Up 10% of Digital Fundraising for Australian Charity

Shanelle Newton Clapham

Posted on May 8th, 2013

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Mobile fundraising via PayPal accounts for 1 in 4 online donations

Mobile fundraising grew 293% in Australia in past 12 months

If you’re a Marketer reading this, I imagine that you would be pretty satisfied with an annual year on year growth of 26% to your total revenue. PayPal Australia reports that donations made online has grown 26% in the last 12 months, pretty good industry growth by anyone’s standards, BUT digital donations made by mobile phone (via PayPal) has grown an incredible 293%. Australians gave over $6 million dollars to charity, via PayPal, in the last year, which makes up over 50% of PayPal’s total donations to charity – making us Aussies very generous compared to the rest of the world (it might also have something to do with our healthy economy compared to the rest of the world).

 

People give more often, but offer a lower value gift

PayPal has seen a 46% lift in online donation transactions in general, with 1 in 4 transactions occurring by mobile phone. But the online revenue for charities receiving donations via PayPal only grew 26%.

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Categories: Fundraising, Mobile Marketing and Apps

Tagged: digital fundraising, donations via mobile phone, mobile donations, mobile fundraising, online donations

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Exception to the rule

Shanelle Newton Clapham

Posted on May 3rd, 2013

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Its a pity that people who use online dating feel the need to lie in their profiles

Why do people lie about themselves in their online dating profiles?

For some strange reason, people in western culture lie about certain, predictable things. I’m sure in other cultures there are things they lie about as well but I can’t speak to that without some more in depth research, it would all be hearsay.

 

75% of people trust information they read online from their peers

People trust information they read online from their peers

I’ve had many friends over the years turn to Internet dating to find “the one”. I’ve been with Bruce since I was 23 so I never experienced this phenomenon as it didn’t exist 11 years ago. I was not overly surprised to hear some of my friends online dating stories of lies and deceit, but I was a little disappointed. I know, from research we rely on in the digital marketing space, that 75% of people trust the information they read online from their peers.

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Categories: Social Media and Social Networks, trends

Tagged: digital marketing, online dating, trust

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Digital Marketing is about continual optimisation & testing

Shanelle Newton Clapham

Posted on April 29th, 2013

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I often tell my clients (and anyone who will listen actually) that your digital marketing strategy and your website is a “forever work in progress”. Your website, your social media presence, your investment in search engine optimisation (SEO) and your email marketing are not campaigns with a start and an end date, they are dynamic, living things that change and evolve with the business and its audience. Digital marketing (as opposed to online advertising) is all about testing and optimisation. What ‘optimisation’ means is many, regular, small changes that are made very deliberately, to see how the user responds.

 

Kaizen means constant incremental improvement

Kaizen is a life philosophy that means constant incremental improvement.

I worked at Toyota for a little under a year and their success has made the term “Kaizen” famous.

Kaizen is a way of life philosophy that determines that every area of your life (or business) deserves to be constantly improved. Kaizen literally means “continuous incremental improvement”, and “optimisation” has exactly the same meaning for digital marketers. The power of digital marketing is in the ability to track every impression, click, action and conversion. The return on investment is able to be measured in exact metrics

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Categories: Digital Strategy

Tagged: digital marketing, email marketing, kaizen, optimisation, search engine optimisation, SEO

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Shanelle Newton Clapham is the author of Parachute Digital Marketing's blog and is a Digital Marketing Strategist with 10 years experience working for some of the biggest brands in Australia, including Telstra BigPond, News Limited, WWF Australia and Toyota.

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